(Download) "IT Service Management" by John Sansbury, Ernest Brewster, Aidan Lawes & Richard Griffiths " Book PDF Kindle ePub Free
eBook details
- Title: IT Service Management
- Author : John Sansbury, Ernest Brewster, Aidan Lawes & Richard Griffiths
- Release Date : January 08, 2016
- Genre: System Administration,Books,Computers & Internet,Network,Internet,Business & Personal Finance,
- Pages : * pages
- Size : 20113 KB
Description
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.
Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
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